Privacy Policy
Scentify's Privacy Policy
Last Updated: 05-01-2025
This Privacy Policy explains how Scentify's ("we," "us," or "our") collects, uses, and shares personal information when you visit or use our website at https://scentifys.com/ (the "Site") or otherwise interact with us (collectively, the "Services"). "Personal information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Site and update the "Last Updated" date.
Information We Collect
We collect personal information from several sources:
Information You Provide Directly: This includes:
- Contact Information: Name, address, phone number, email address.
- Order Information: Billing and shipping addresses, payment information (processed securely by our payment gateway), order details.
- Account Information: Username, password, security questions (if applicable).
- Customer Service Interactions: Information you provide when contacting us for support or inquiries.
- Reviews and Testimonials: If you choose to submit reviews or testimonials, this information will be publicly visible.
Information We Collect Automatically: We use cookies, pixels, and similar technologies to collect Usage Data. This includes:
- Device Information: Device type, operating system, browser type.
- Network Information: IP address, network connection type.
- Site Usage Information: Pages visited, links clicked, time spent on the site.
Information from Third Parties: We may receive information from third parties, such as:
- Shopify (our e-commerce platform provider).
- Payment Processors: To process payments securely.
- Advertising Partners (if applicable): To assist in targeted advertising (only with your consent).
How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: Processing your orders, arranging for shipping, and handling returns.
- Account Management: Creating and managing your account.
- Customer Service: Responding to your inquiries and providing support.
- Marketing Communications: Sending marketing emails, text messages, or other promotional materials (only with your consent).
- Website Improvement: Analyzing Usage Data to improve our website and Services.
- Fraud Prevention: Detecting and preventing fraudulent activities.
Cookies
We use Cookies to enhance your experience on our Site. You can manage Cookie settings through your browser. Blocking cookies may affect site functionality. For more details, see our separate Cookie Policy [link to your Cookie Policy].
Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Companies that help us operate our business, such as Shopify, payment processors, shipping carriers, and data analytics providers.
- Legal Authorities: If required by law or legal process.
- Business Partners (if applicable): Only with your consent for marketing purposes.
Your Rights
Under Indian law, you have certain rights regarding your personal information, including the right to access, correct, or delete your information. To exercise these rights, please contact us at Scentifys, Nellikuth PO, Manjeri, Malappuram,
Kerala, India, 676122.
Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Scentifys, Nellikuth PO, Manjeri, Malappuram,
Kerala, India, 676122, contact@scentifys.com.